Shipping Policy

Free Shipping on All Orders

How long does delivery take?

5 - 7 business days. (Note: the delivery time of pre-sale products is subject to the arrival time.)  Once your order is confirmed, we will process it within 48 hours.

Where does GaN Charger Hub Ship to?

United States, Canada, United Kingdom, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, Israel, Japan, Malaysia, Saudi Arabia, Singapore, South Korea, and United Arab Emirates. (Note: Shipping restrictions may apply to certain products due to factors such as local/state laws, hazmat materials, or specific address types that some carriers cannot deliver to.)

How will Your Package be Shipped?

Our logistics partner will ship out the packages for our customers.

I order more than one item, will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route, but you can cancel an order within 60 minutes and reorder with accurate details.

Note:

  • If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
  • If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. GaN Charger Hub will not replace the order or issue a refund.

What do I need to do when I receive a different product than what I ordered?

Please contact customer support at support@ganchargerhub.com.

Note: In rare cases, orders may be charged customs fees by your
government, not our site, you will be responsible for the charges. We apologize for any inconvenience. We have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.